Returns & replacements
Something wrong? We’ll fix it.
We stand behind our quality. If your order has a defect, we reprint it free — no questions asked.
The short version
- ✓ Wrong or poor-quality prints? Free replacement or refund within 7 days, after review.
- ✓ Damaged in transit? We reship. Send us a photo of the damage.
- ✓ Unopened kits, journals, or sticker packs? Returnable within 7 days.
- ✗ Custom photo prints are made to order, so change-of-mind returns are not accepted. We do cover wrong prints and print-quality issues.
Photo prints — replacement policy
Because every print is custom-made using photos you uploaded, we cannot accept change-of-mind returns on photo prints. If we print the wrong photo, size, finish, or quantity, or the print quality does not match your approved order, we will arrange a free replacement or refund after review.
To request a reprint, email support@storypop.in within 7 days of delivery with:
- Your order number (starts with SP- or PP-)
- A clear photo showing the defect
- Which prints are affected
We’ll review and confirm the replacement or refund within 24 hours.
Not eligible for reprint
- • Blurry prints caused by low-resolution photos you uploaded (we recommend min 1200×1200px)
- • Color differences due to screen calibration (screens vary; prints are consistent)
- • Wrong photo selected — please review your upload before placing the order
Kits, journals, stickers & albums — return policy
Physical products that don’t require photo uploads (DIY kits, journals, sticker packs, washi tape, albums) can be returned within 7 days of delivery if:
- The item is unused and in its original packaging
- The packaging seal is unbroken
- The item is not damaged by you
To return, email support@storypop.in with your order number and reason. We’ll send you our return address. Return shipping is at your cost unless the item was defective.
Refunds for returned items are processed within 5–7 business days of receiving the return, back to your original payment method.
Damaged in transit
If your package arrives visibly damaged — crushed box, torn envelope, wet packaging — photograph it before opening. Then email us at support@storypop.in within 24 hours of delivery with the photo. We will reship your order at no cost.
Transit damage is covered completely — you should never bear the cost of courier mishandling.
Refunds
Order cancellations
You can cancel your order before it is dispatched. Call or WhatsApp us at 91642 10205 immediately. Once your order is dispatched, it cannot be cancelled. If you receive an unwanted physical product (not photo prints), you can return it per the policy above.
Need to raise a replacement or return?
Email with your order number and photos of the issue.